Amazon Will Never Ask for Your Password or Sensitive Information

Amazon takes the security of your account very seriously. They will never ask you to disclose your password or other sensitive information over the phone or on any website other than Amazon.com. If you receive an email, text message, or phone call from someone claiming to be from Amazon and asking for your password or other personal information, do not reply. It is a scam.

Here are some tips for avoiding Amazon scams:

• Never click on links in emails or text messages from unknown senders.
• If you are unsure whether an email or phone call is from Amazon, hang up or delete the email without responding.
• Only log in to your Amazon account on the official Amazon website or app.
• Do not give out your password to anyone, not even Amazon employees.
• If you have any questions about your account, contact Amazon directly through their website or customer service line.

Here are some examples of Amazon scams:

• A scammer will send you an email claiming that your account has been suspended or that there is a problem with your order. They will ask you to click on a link and provide your password or other personal information.
• A scammer will call you and claim to be from Amazon customer service. They will say that there is a problem with your account and that they need you to provide your password or other personal information.
• A scammer will send you a text message claiming that you have won a prize from Amazon. They will ask you to click on a link and provide your personal information in order to claim the prize.

If you think you have been the victim of an Amazon scam, you should:

• Change your Amazon password immediately.
• Report the scam to Amazon. You can do this by going to Amazon’s website and clicking on “Help” in the top right corner. Then, select “Report Phishing or Fraud”.
• File a report with the Federal Trade Commission (FTC). You can do this online at ftc.gov/complaint.

By following these tips, you can help protect yourself from Amazon scams.

See Scam and Fraud Protection for 2023 for more information and make sure to Sign Up for our Scam Prevention Newsletter.